SAP Knowledge Base Article - Public

3367503 - Unable to created a record in Manage Data for a custom MDF object

Symptom

  • When creating a new record for an MDF object in Manage Data there is an error when saving
  • Error like following: An application error occurred. 
  • errorId=cfdf187b-71f1-46cc-bbb2-6a8c5a7f2f03

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Metadata Framework

Reproducing the Issue

  1. Go to Manage Data
  2. Create new record for an MDF object
  3. fill in the details
  4. Save
  5. Error: An application error occurred

Cause

There is already an existing record with the same externalCode that is inactive

Resolution

  • This is an expected behavior
  • The record already exist and might be inactive
  • In Manage Data please set "Include Inactives = Yes"  when searching for the externalCode to find it

Keywords

An application error occurred, cfdf187b-71f1-46cc-bbb2-6a8c5a7f2f03, ExternalCode duplicate; Include Inactives, inactive record exists, manage data , KBA , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , Problem

Product

SAP SuccessFactors HCM Suite all versions