SAP Knowledge Base Article - Public

3367621 - Behaviour of Sender's email address for Interview emails


When scheduling an interview and sending the email to the candidate, the “From” is showing as the user’s email address rather than the full name.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting > Interview Scheduling
  2. Select a Job requisition
  3. Select a Candidate
  4. Add an Interviewer
  5. Click on Find availability
  6. Click on Add Custom Slot
  7. Select a time slot
  8. Click on Continue
  9. In the next pop up window you will see the Organizer's email address
  10. Click on Send to Candidate
  11. The email the candidates receives shows the interviewer organizer's email address


This has been determined to be an expected behaviour and changing this will require an enhancement request.

There is an internal enhancement request already. Please provide this reference number to your CSM to get updates on this internal enhancement request: RCM-83705. 


Sender, Email, Contact, Candidate, Interview, RCM-83705 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions