SAP Knowledge Base Article - Public

3367668 - Solution order with a Sales Item does not create sales order after release

Symptom

The lifecycle status of a Solution Order is "Released". Upon checking the transaction history, no further documents have been created or processed.

Environment

  • Solution Order Management (CRM)
  • SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Logon to the launchpad with Role SAP_BR_SOLN_ORDER_SPCLST assigned.
  2. Open app Manage Solution Orders.
  3. Select [Create].
  4. Enter the Sold-to party and a Sales Item data.
  5. [SAVE].
  6. Access the Solution Order at a later date and [Release all items].
  7. No Sales order is created.

Cause

The Requested Delivery date for the sales item has been maintained in the past comparable to the solution order creation date. 

Resolution

Please edit the sales item and maintain a date as either the present date or any future date. Release the item, the distribution will be success and the follow-up sales order will be created.
Use 'Refresh' button can be used to see the latest distribution status.

Keywords

C_BUSSOLUTIONORDER, SAP_BR_SOLN_ORDER_SPCLST, VBAK, VA03, sales order item, SOR, SolOrd, F4615 , KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Problem

Product

SAP S/4HANA Cloud all versions