SAP Knowledge Base Article - Public

3367768 - Alphabet and Latin characters overlap when print in the APP "Accounts Document Output"


When print Chinese Account Document,some alphabet and Latin characters are printed too close to recognize.


  • S/4 HANA Cloud system all releases.

Reproducing the Issue

  • Open app "Accounts Document Output" in S/4 HANA system and select "direct printing".
  • Print with SAP Cloud Print Manager
  • Installed Mono type fonts following the KBA 2964063 - How to use Mono type Font printing for PDFPRINT.


  • The APP "Accounts Document Output" uses ADS form template IDCN_ACC_DOC_OM_1 and font AdobeSongLtd_light is used in print preview.
  • When print from CPM,the font AdobeSongLtd_light was mapped to another Chinese font which may not be able to print Alphabet and Latin characters correctly.


  1. Open file FontSubstitution.xml file from printer server where CPM is installed from folder 'C:\Program Files (x86)\Common Files\SAP Shared\Fonts',
    change the first section as below and save.
        <SubstitutionFont><B Font></SubstitutionFont>----Here the B font should be the font file that can show the problem characters correctly.For example:AdobeSongStd-Light.
    Caution:Use the font file only in case you have the license.
  2. Copy Substitution font file to folder 'C:\Program Files (x86)\Common Files\SAP Shared\Fonts'.     
  3. Restart print server.
  4. Reprint from app "Accounts Document Output". 

    See Also

    2964063 - How to use Mono type Font printing for PDFPRINT


    Fiori Account Document Output, Fiori App Account Document Output, Print Fiori Account Document Output PDF, Print Fiori App Account Document Output PDF, 记账凭证, 会计凭证, 记账凭证 PDF, 会计凭证 PDF , KBA , BC-CCM-PRN-OM-PM , S/4HANA Output Management Print Manager , Problem


    SAP S/4HANA Cloud 2111