Symptom
- When initiating onboarding for rehire candidates from RCM, the candidate is landing into business process tile with following error:
- Rule execution for responsibility group assignment, the rule failed while building candidate details for execution. Please try again later.
Environment
SAP SuccessFactors Onboarding
Cause
Issue 1:
- The XML uploaded from the provisioning for "Import/Export Candidate to employee integration template" was incorrect.
- In the above template additional field is added which is not mapped in recruit to hire data mapping tool
Issue 2:
- The Phone type passed is incorrect
Resolution
Resolution 1:
Follow below steps to fix the issue:
- Go to Provisioning
- Search for "Import/Export Candidate to employee integration template". click on it and you select export and export the file.
- Validate the mapping. Make sure the field mapped in the above template is present in recruit to hire data mapping tool and is mapped.
- If the field is not mapped in recruit to hire data mapping tool, remove the field mapping from the above template and import it again.
Resolution 2:
- Please make sure Valid Phone type is passed. The Phone types mentioned in the KBA should be maintained and passed from RCM side. 2894061 - [Onboarding] Process not created due to incorrect EC Picklist Association - Onboarding - SAP for Me
Keywords
Rehire, initiate onboarding from RCM, Rule execution for responsibility group assignment, the rule failed while building candidate details for execution. Please try again later, Onboarding , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding 2305