SAP Knowledge Base Article - Public

3368161 - Error: 'Character set UTF-8 not valid' When Uploading a Bank Statement.

Symptom

An attempt to upload a Bank Statement results in an error message: 'Character set UTF-8 not valid'.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Liquidity Management work center. 
  2. Go to Bank Statements view. 
  3. Click "New" button > Bank Statement Upload. 
  4. Fill with the all required parameters.
  5. Click "Add" button > File. 
  6. Import the desired file. 
  7. Click "Start File Upload" button. 
  8. The following error message will be displayed:

'Character set UTF-8 not valid'.

Cause

One possible reason is that a file not encoded in UTF-8 is being uploaded.

Resolution

To check the encoding of the file, open it using the tool Notepad++.

The encoding is displayed at the bottom right of the task bar, for example, "ISO ANSI" or another format. Using the same tool, the encoding can be converted to UTF-8 by navigating to Menu -> Encoding -> Convert to UTF-8. Save the file and upload it again into the Business ByDesign system.

It is recommended to verify whether files are being received from different banks or from the same bank through different methods, as this may result in a different file encoding. Note that the system allows only one encoding per import format.

Keywords

Bank Statement, UTF-8, Upload, Character set UTF-8 not valid, File , KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To

Product

SAP Business ByDesign all versions