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3368280 - error occured during the execution of Restart Java System during upgrade via SUM

Symptom

You are doing Java system upgrade via SUM.
Upgrade stopped with the below error in SUM UI:

The following error or errors have occurred during the execution of the current step: 

Cannot install and start service for instance <Nr> on host XXX. Return code condition success evaluated to false for process sapstartsrv for action install service. 

For more information, see the files /usr/sap/<SID>/SUM/sdt/log/SUM/RESTART-SYSTEM-JAVAONLY_NN.LOG and ProcessOverview.html.

In log INSTALL_SERVICE_AA_BB.ERR, following error message can be found.

~/sapstartsrv: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/sap/<SID>/SCS03/exe/libsapnwrfc.so)

You also tried manually start the instance. The same error message "version `GLIBCXX_3.4.26' not found" was raised.


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Environment

Java system upgrade via SUM.

Product

SAP NetWeaver all versions

Keywords

version `GLIBCXX_3.4.26' not found, Cannot install and start service for instance, Return code condition success evaluated to false for process sapstartsrv for action install service.  , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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