Symptom
You are doing Java system upgrade via SUM.
Upgrade stopped with the below error in SUM UI:
The following error or errors have occurred during the execution of the current step:
Cannot install and start service for instance <Nr> on host XXX. Return code condition success evaluated to false for process sapstartsrv for action install service.
For more information, see the files /usr/sap/<SID>/SUM/sdt/log/SUM/RESTART-SYSTEM-JAVAONLY_NN.LOG and ProcessOverview.html.
In log INSTALL_SERVICE_AA_BB.ERR, following error message can be found.
~/sapstartsrv: /usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.26' not found (required by /usr/sap/<SID>/SCS03/exe/libsapnwrfc.so)
You also tried manually start the instance. The same error message "version `GLIBCXX_3.4.26' not found" was raised.
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Environment
Java system upgrade via SUM.
Product
Keywords
version `GLIBCXX_3.4.26' not found, Cannot install and start service for instance, Return code condition success evaluated to false for process sapstartsrv for action install service. , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem
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