SAP Knowledge Base Article - Public

3368546 - E-Signature is not triggering since that an specific form was activated - Onboarding

Symptom

Since that a specific Form is activated E-signature is not triggering. 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. As a candidate, complete Review New Hire Step
  2. Complete Personal Data Collection
  3. Complete Additional Data Collection
  4. E-signature is not triggered

Cause

The instance have many forms too large. For example, the indicated PDF form have between 3 or 4MB or more and the other PDF's are big too. 

Resolution

Is needed to remove another large PDF form (with the same size of the form or more) and to try again. 

Keywords

Onboarding, e-signature, file, size, exceeds, not, no, triggering, data, collection, personal, additional, tile, signature, compliance, PDF, Maintain, Templates, Mapping, Docusign , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions