3368574 - Custom Party Role Not Available to be Added to a Case Party Schema

When trying to add a custom party role created to any of your case party schemas, you notice the role is not available to be selected.

SAP Service Cloud Version 2.

1. Click on the User Menu.
2. Click Settings.
3. Navigate to All Settings.
4. Click Party Roles, under Party Processing.
5. Create a new custom party role, adding all relevant details.
6. Save the changes.
7. Click Party Schema, under Cases.
8. Select any schema.
9. Click Edit.
10. Click on the + icon to add a new custom party role.
11. See the party created is not displayed.

The custom party role was created with a Category which is not supported for the case party schema, hence, it is not available to be selected.

At the moment, the following party role categories are supported for case party schema:

• Custom Account Party
• Custom Individual Customer Party
• Custom Contact Person Party
• Custom Employee Party
• Custom Supplier Party
• Custom Supplier Contact Party

When creating a custom party role, ensure that one of the above categories are selected, so that the party will be available for selection.

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