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SAP Knowledge Base Article - PreviewSymptom
You have replicated account and/or contacts from S4Hana system to SAP Sales Cloud and SAP Service Cloud Version 2 which have 8 digit numbers.
In C4C configuration you have updated the Business Partner range intervals accordingly (e.g. 1 - 999999999).
Although you have maintained the number range and expect the same fall into the defined range, you perceive the following error in the Inbound Message Monitoring:
Business Partner ID 12345678 must be outside the internal number range 999999 to 999999999
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Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , CEC-CRM-NR , Number Range for SAP Sales/Service Cloud , Known Error
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