SAP Knowledge Base Article - Public

3368741 - Proxy Management Time Issue when Setting it as 7:00 AM (US/Central) or 12:00PM (UTC))


When customer is trying to set up the start time and end time at 7:00AM (US/Central) in Proxy Management, it automatically saves to 7:00PM (US/Central) of the previous day. For example, customer set up the Start time of an account holder to June 3, 7:00 AM.

After saving, the start time becomes June 2, 7PM (US/Central) instead of June 3, 7AM (US/Central). 

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SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Go to Proxy Management
  2. Look up existing assignments.
  3. Select any Account Holder then click Edit.
  4. Modify the start time and make it 7:00 AM (Sample: June 3, 7:00 AM (US/Central)).
  5. Click save.
  6. Check the start time and it became 7:00 PM of the previous day (June 2, 19:00 / 7:00 PM (US/Central)).


The legacy proxy time range handling has a typo. It is currently on 12h format (yyyy-MM-dd hh:mm:ss). However, it should use the 24h format (yyyy-MM-dd HH:mm:ss). 7:00 AM on US/Central is 12:00PM on UTC, the 12h format causes the 12:00PM (UTC) to be read as 12:00AM (UTC) which is 7:00PM on US/Central. Hence, causing the issue. 

The date that is saved in DB is correct but the reading and formatting is wrong.


This is a known issue and fix would be patched on the B2311 Release. Target date of Release for Preview is October 20, 2023 and the Release for Production is November 17, 2023. 

See Also

2087311 - Proxy Management and Proxy Now - SuccessFactors HXM Suite


SuccessFactors, SF, Proxy, Manage, Management, Permissions, Proxy assignment, BizX, Options, Rights, Disable, Enable
, KBA , LOD-SF-PLT-PRX , Proxy , Problem


SAP SuccessFactors HXM Core 2305