SAP Knowledge Base Article - Public

3368945 - Unable to add Extension Field in Mass Change Contact Data

Symptom

You are trying to add an extension field to the Mass Change Contact Data view, but are unable to find this option in the Adaptation Mode.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Account Management Workcenter
  2. Go to Mass Change Contact Data view
  3. Select the Profile icon
  4. Go to the Key User Settings
  5. Select Start Adaptation Mode
  6. Select the (+) action to add adaptation
  7. There's no option to add Extension fields, only Mashups option is available

Cause

The Mass Change Contact Data does not support Extension Fields.

Resolution

This is the standard behavior of the system. Currently there is no functionality to add the Extension Fields in the Mass Change Contact Data.

Our recommendation is to post this as an enhancement idea over our Influence platform.

The same is monitored by our Product Management team, and posts are considered for next releases of the system.

You can access the Influence forum in the link: https://influence.sap.com/sap/ino/#/campaign/886

For more info on influence form please check the link : https://launchpad.support.sap.com/#/notes/2531650

Keywords

Mass Change Contact Data, Extension Fields, Adaptation Mode , KBA , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Business ByDesign all versions