SAP Knowledge Base Article - Public

3369113 - SAC Import job: Plugin Error - ERROR_RUNTIME_EXECUTION

Symptom

While trying to import data from BW/4H to a model on SAC, as soon as clicking on create, an error message is raised:

"Couldn't create SACBalanceDataClosingCockpitQuery job
Correlation ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx" or sometimes

"... failed to upload because of an error in the plugin service".

The general connection works fine.


Environment

SAP Analytics Cloud 2023.8.18

Reproducing the Issue

  • Steps to create a new import job in an already created model
  1. Access tenant
  2. navigate to a model --> Data Management --> Import from DataSource
  3. BW --> select the related connection
  4. search for a query
  5. Window to select the measures and dimensions is displayed --> create --> Error
  • Steps to create a new model by building a new query:
  1. Access tenant
  2. navigate to modeler;
  3. select from a data source;
  4. select BW;
  5. select a connection
  6. search for a query
  7. click on create to proceed with already selected data;
  8. <<ISSUE>> 
    on SAC: 
    SACBalanceDataClosingCockpitQuery has failed to upload because of an error in the plugin service.
    Correlation ID: 15421172-4975-4122-9814-149199796534

    on HAR:
    1. details: {errorCode: "PLUGIN_ERROR", rawError: "ERROR_RUNTIME_EXECUTION",…}
      1. cause: "com.sap.orca.da.api.AcquisitionException: ERROR_RUNTIME_EXECUTION\n\tat com.sap.orca.da.plugin.bw.job.DataFetchingTask.call(DataFetchingTask.java:284)\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\n\tat com.sap.orca.da.utils.ThreadFactoryHelper$2$1.run(ThreadFactoryHelper.java:52)\n\tat java.lang.Thread.run(Thread.java:838)\n"
      2. errorCode: "PLUGIN_ERROR"
      3. errorDefinition: "{\"status\":\"Error\",\"error\":{\"code\":\"INTERNAL_SERVER_ERROR_IN_C4A\",\"rawError\":\"Termination message sent &#10;ERROR RSTRAN (011): You are not authorized to use this transformation&#13;&#10;ERROR RS_EXCEPTION (120): Operation could not be carried out for&#13;&#10;ERROR SODQ (006): Invalid Entry&#13;&#10;ERROR RODPS_BASE (007): Error while accessing data:&#13;&#10;ERROR DBMAN (305): Error reading the data of InfoProvider AFI_OO007&#10; MSGV1: AFI_OO007&#13;&#10;ERROR BRAIN (289): Error while reading data; navigation is possible&#13;&#10;WARNING BRAIN_DEV (195): Value help for characteristic &quot;Fiscal Year&quot;[0FISCYEAR] may not return exact set of values.&#10; MSGV1: &quot;Fiscal Year&quot;[0FISCYEAR]&#13;&#10;ABEND RSTRAN (011): You are not authorized to use this transformation\",\"params\":[]},\"httpStatus\":\"500\"}"
      4. isUserError: true
      5. rawError: "ERROR_RUNTIME_EXECUTION"
    2. endTime: "Aug 17, 2023 3:48:13 PM"
    3. lastModifyTime: "Aug 17, 2023 3:48:13 PM"
    4. startTime: "Aug 17, 2023 3:48:10 PM"
    5. state: "FAILED"

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.saphttps://hanacloudservices.cloud.saphttps://cloudanalytics.accounts.ondemand.comhttps://hanacloudservices-us.accounts.ondemand.comhttps://www.sap.comhttps://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0