Symptom
While trying to import data from BW/4H to a model on SAC, as soon as clicking on create, an error message is raised:
"Couldn't create SACBalanceDataClosingCockpitQuery job
Correlation ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx" or sometimes
"... failed to upload because of an error in the plugin service".
The general connection works fine.
Environment
Reproducing the Issue
- Steps to create a new import job in an already created model
- Access tenant
- navigate to a model --> Data Management --> Import from DataSource
- BW --> select the related connection
- search for a query
- Window to select the measures and dimensions is displayed --> create --> Error
- Steps to create a new model by building a new query:
- Access tenant
- navigate to modeler;
- select from a data source;
- select BW;
- select a connection
- search for a query
- click on create to proceed with already selected data;
- <<ISSUE>>
on SAC:SACBalanceDataClosingCockpitQuery has failed to upload because of an error in the plugin service.Correlation ID: 15421172-4975-4122-9814-149199796534
on HAR:
- details: {errorCode: "PLUGIN_ERROR", rawError: "ERROR_RUNTIME_EXECUTION",…}
- cause: "com.sap.orca.da.api.AcquisitionException: ERROR_RUNTIME_EXECUTION\n\tat com.sap.orca.da.plugin.bw.job.DataFetchingTask.call(DataFetchingTask.java:284)\n\tat java.util.concurrent.FutureTask.run(FutureTask.java:266)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\n\tat com.sap.orca.da.utils.ThreadFactoryHelper$2$1.run(ThreadFactoryHelper.java:52)\n\tat java.lang.Thread.run(Thread.java:838)\n"
- errorCode: "PLUGIN_ERROR"
- errorDefinition: "{\"status\":\"Error\",\"error\":{\"code\":\"INTERNAL_SERVER_ERROR_IN_C4A\",\"rawError\":\"Termination message sent ERROR RSTRAN (011): You are not authorized to use this transformation ERROR RS_EXCEPTION (120): Operation could not be carried out for ERROR SODQ (006): Invalid Entry ERROR RODPS_BASE (007): Error while accessing data: ERROR DBMAN (305): Error reading the data of InfoProvider AFI_OO007 MSGV1: AFI_OO007 ERROR BRAIN (289): Error while reading data; navigation is possible WARNING BRAIN_DEV (195): Value help for characteristic "Fiscal Year"[0FISCYEAR] may not return exact set of values. MSGV1: "Fiscal Year"[0FISCYEAR] ABEND RSTRAN (011): You are not authorized to use this transformation\",\"params\":[]},\"httpStatus\":\"500\"}"
- isUserError: true
- rawError: "ERROR_RUNTIME_EXECUTION"
- endTime: "Aug 17, 2023 3:48:13 PM"
- lastModifyTime: "Aug 17, 2023 3:48:13 PM"
- startTime: "Aug 17, 2023 3:48:10 PM"
- state: "FAILED"
- details: {errorCode: "PLUGIN_ERROR", rawError: "ERROR_RUNTIME_EXECUTION",…}
Cause
This issue is currently under investigation by development.
Resolution
This issue is currently under investigation by development.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
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- SAP Analytics Cloud Get More Help and SAP Support
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