SAP Knowledge Base Article - Public

3369159 - Users Cannot See Inactive Employees in Mobile App

Symptom

Users Cannot See Inactive Employees in Mobile App

Environment

SAP SuccessFactors HXM Core Mobile 

Reproducing the Issue

  1. [SF Web] Login using support access
  2. In action/people search, search for an inactive user
  3. Go to Settings > Mobile
  4. Select Activate via Camera
  5. [SF Mob] Launch the SF app
  6. Scan QR Code
  7. Go to Search
  8. Search for the inactive user
  9. No results

Resolution

  • Current behavior
  • For support please check internal memo

Keywords

KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

Product

SAP SuccessFactors HXM Core 2305