3369167 - Email Channels Not Displayed in Feedback Flow Creation

You are creating a Feedback Flow, and when trying to select an email channel to define as the sender, you notice the value help is not displayed.

SAP Service Cloud Version 2.

1. Click on the User Menu.
2. Click Settings.
3. Navigate to All Settings.
4. Click Feedback, under Business Flow.
5. Click + to create a new feedback flow.
6. Under the Sender Name & Email section, click Select Sender Channel.
7. See nothing happens and no channels are displayed.

This can happen if there are no email channels created or active in the system with the Object set as Feedback.

You can follow the steps below to ensure that channels are created:

1. Click on the User Menu.
2. Click Settings.
3. Navigate to All Settings.
4. Click Channels, under Emails.
5. See if there are any channels with the Feedback as Object.

In case there are none, you can either change an existing channel object or create and activate a new email channel, and as soon as it is set up, it will be available for selection when creating the Feedback Flow.

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