SAP Knowledge Base Article - Public

3369170 - Issue With Single Sign on When Duplicating The Tab in Edge or Chrome

Symptom

When a tab is duplicated in Chrome or Edge with Single Sign-On, the system is not responding.

After logging in to the tenant using a Single Sign-On (SSO), duplicating the browser tab in Google Chrome or Microsoft Edge causes the tenant to become unresponsive or fail to load correctly.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Log in to SAP Business ByDesign using SSO.
  2. Then duplicate the browser tab
  3. Observe that the duplicated tab becomes unresponsive or does not function as expected.

Cause

When a browser tab is duplicated, the browser does not fully replicate the authenticated SSO session or security token associated with the original tab.

Resolution

Do not use the browser's duplicate tab feature when accessing the tenant through Single Sign-On (SSO).

As a workaround, follow the below steps:

  1. Open a new browser tab.
  2. Copy and paste the original SSO URL into the address bar.
  3. Access the tenant using the newly opened tab.

Keywords

SSO, Single Sign-On, Duplicate Tab, Browser, Chrome, Microsoft Edge, Session Token, Unresponsive , KBA , SRD-CC-SEC , Security , Problem

Product

SAP Business ByDesign all versions