SAP Knowledge Base Article - Public

3369384 - Service Totals Fail With Error in Migration of Services


When attempting to simulate an import using the migration tool for Migration of Services, all services totals fail with an error message appearing:

"Service call failed; report an incident"


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Business Configuration work center
  2. Enter the Overview view
  3. Search for the Migration of Services activity
  4. Click on Migrate services using the migration tool
  5. Highlight the file to be migrated and click on Execute Migration
  6. Click Execute Migration Step by Step
  7. Navigate to Step 3 - Simulate Import and Repeat Simulation for all records
  8. After it has been processed, an error occurs for all service totals


A possible reason for this issue is that the correct Value Conversions are not properly maintained.


Navigate to Step 2) Convert Values and check that all Value Conversions have been selected properly under the Target Value heading.


Migration of Services, Services, Migrate services, services with errors, services total, service call failed , KBA , SRD-CC-MIG-DMC , Migration: Tool , SRD-MD-PRD-SRV , Service , Problem


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