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SAP Knowledge Base Article - PublicSymptom
This case was auto-closed by the system since there was no activity on the case since the past 30 days.
Environment
SAP SALES CLOUD CPQ
Resolution
Cases are confirmed automatically after 30 days if there has been no interaction from the customer and the case remains in one of the following statuses:
- Awaiting Requester
- Resolved
Customer can re-open a new case if the issue in the original case is still persisting and refer to the original case number.
See Also
Keywords
case auto closed, closed state, auto closure status, inactivity, confirmed automatically , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2020
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