3369667 - Case IDs Not Generated Based on the Order of Creation

Symptom

You notice that the Case ID of the current case falls in a number range before the ID of the previous case, which results in case IDs not being generated / determined based on the order of creation.

Environment

SAP Service Cloud Version 2.

Product

SAP Service Cloud Version 2 all versions

Keywords

Case, Case ID, ID, IDs, Case IDs, Order, Sequence, Creation, Number Range, Number, SAP Service Cloud Version 2, V2, Version 2, Cases, ID Generation, Generation, Generates, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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