Symptom
Notes and other text types added on C4C Account or Individual Account are not replicated to S/4HANA
Environment
C4C Integration with S/4HANA
Reproducing the Issue
- Go to Accounts or Individual Accounts
- Maintain the text under Notes faced and save the document
- Go to Webservice message monitor
- Check the outgoing message "BusinessPartnerReplicationSelfInitiatedOut"
- Text exists in the outgoing message, however its missing on the message received on S4HANA side
Cause
Text Collection replication from C4C to S/4HANA is not yet supported. In the standard message mapping, the text collection nodes are not mapped to S4.
Resolution
- With 2308 release Text Collection replication on Account related objects is supported in S/4HANA to C4C direction.
- In case of C4C to S/4HANA direction, the mapping can be done in an extension iFlow(post exit). As a template the logic can be taken from https://api.sap.com/integrationflow/com.sap.scenarios.c4c2s4.quotefollowupdocumentreq/resources/mapping/C4C_S4_CustomerQuoteFollowupBusinessTransactionDocumentReq.mmap
Keywords
KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem
Product
SAP Cloud for Customer core applications 2308