SAP Knowledge Base Article - Public

3369844 - 500 Internal Server Error and dump while working with CRM transactions

Symptom

  • You have updated your SolMan SP level to SP16 or SP17.
  • You are working in CRM Web UI.
  • You are trying to work with ChaRM, ITSM or FB transactions.
  • The screen keeps loading and the below error is displayed.

  • Additionally, the below dump appears in /nST22

Category               Resource Shortage
Runtime Errors         STACK_STATE_NO_ROLL_MEMORY

What happened?                                                                                   

Resource bottleneck                                                                       

The current program "/SALM/CL_SOLDOC_NODE_CUST=====CP" had to be terminated because a capacity limit has been reached.  

Environment

SAP Solution Manager 7.2

Cause

CRM Web UI calls ABAP classes of Focused Build to set correct status of some elements of the User Interface. In this process the depth of the call stack and the related memory usage may be come too high in some customer landscapes.

Resolution

Please implement SAP Note 3355892 - Focused Build - Memory-related dump when displaying change transaction in ChaRM Web User Interface

Keywords

No roll memory of length, available for event stack, SolMan,  , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-OST-FB-CM , Change Request Management , Problem

Product

SAP Business ByDesign all versions

Attachments

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