3369976 - South Africa: Customer Account Statement Form Template Is Wrong

As of SAP Business ByDesign 2308 Upgrade, the Customer Account Statement form template that is being fetched by the system in Customer Account Statement Run is wrong. It's no longer the form template that you were using in previous system versions.

SAP Business ByDesign 2308

1. Go to the Receivables work center.
2. Go to the Customer Account Statement view.
3. Select the respective Run ID and click View Report Run Results.
4. Move to Attachments tab and open respective file.
5. Here you notice that the form template used is wrong. It is not the one you have been using prior to the system upgrade.

The reason for the issue is that a new Form Template Group has been introduced to South Africa along with SAP Business ByDesign 2308 Upgrade, which is template group G15 - Customer Account Statement.

This is mentioned in section South Africa of What's New in Financial Management documentation for ByDesign 2308.

Link: 2308 - What's New - South Africa - Customer Account Statement 

This new template group is now the one for Customer Account Statement document, which used to be mapped to Form Template Group F05. Since in F05 you have configured custom form template ABC (ABC means the custom form template), with the system upgrade it is no longer being fetched for Customer Account Statement document.

To solve the issue, please follow the steps below:

1.  Go to the Application and User Management - Form Template Maintenance work center view.
2.  Search by template group F05.
3.  Find custom form template ABC, for Country/Region 'South Africa' and Language 'English'.
4.  Click Download button (a ".zip" file will be downloaded to your computer).
5.  Extract the file in your computer so you have access to the ".XDP" file that is inside the zipped file.
6.  Now search by template group G15.
7.  Select the row of standard template 'Customer Account Statement', for Country/Region 'South Africa' and Language 'English'.
8.  Click Upload -> To Replace Existing Variant.
9.  Browse and select the XDP file you've downloaded.
10.  Save your changes.
11. Click Publish

As a result, in the next Customer Account Statement Run the new template version will be used.

ZA, South Africa, G15, F05, Customer Account Statement, XDP , KBA , SRD-FIN-GLO-REP , GLO - Statutory Reporting , How To