3370155 - Service Ticket and SAP S/4HANA Integration Pane Is Missing for Creating of Document Type for Service Order Integration with S/4HANA on

You have scoped the Service Order integration with S/4HANA and you cannot finalized the configuration once the Service Ticket and SAP S/4HANA Integration section under Service and Social work center is missing. Also, you verified the button "Create Service Order" is greyed out.

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1. Go to the Administrator  work center.
2. Go to the Service and Social work view.
3. Search for Service Ticket and SAP S/4HANA Integration.

This pane is missing and you cannot configure mapping of document type to SAP S/4HANA object.

The pane is missing due to the fact it is hidden by default.

In order to resolve the issue, go to Administrator work center >> Service and Social. Afterwards, please enable the Adaptation mode and make the pane "Service Ticket and SAP S/4HANA Integration" visible.

Help Guide Prepackaged Integration with SAP S/4HANA - Service Order Integration with S/4HANA

"Service Ticket and SAP S/4HANA Integration"; "C4C"; Service Order; S4H; HANA; Order; "Service Order integration with S/4HANA" , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To