SAP Knowledge Base Article - Preview

3370453 - Email Received are not Creating cases

Symptom

Inbound Emails are received successfully but no Case is being created from them.


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Environment

SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Case, Creation, Email, Type , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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