SAP Knowledge Base Article - Preview

3370519 - How to delete dropdown values under the Create button in the Agent Desktop Customer Hub

Symptom

  • Business requires adding custom entities/items or remove entities/items from the +Create drop down options
  • This KBA indents to walk through the basics steps to achieve the above requirement

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Delete, Dropdown Values, Create Button, Agent Desktop, Customer Hub, adaptation , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem

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