3370545 - 400 error when accessing secure media from storefront URL

Symptom

400 bad request when accessing secure media from storefront url. Dynatrace shows the following error stacktrace:

Exception:

javax.servlet.http.HttpServletResponse.setStatus

Message:

HTTP 400 setStatus called

Stacktrace:

org.apache.catalina.connector.ResponseFacade.setStatus(ResponseFacade.java)

javax.servlet.http.HttpServletResponseWrapper.setStatus(HttpServletResponseWrapper.java:201)

de.hybris.platform.mediaweb.MediaFilter.sendBadRequestResponseStatus(MediaFilter.java:607)

de.hybris.platform.mediaweb.MediaFilter.doFilter(MediaFilter.java:123)

org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)

de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:351)

de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:299)

Enabling DEBUG level logs for MediaFilter class, the following error messages can be seen in CLS:

"DEBUG","loggerName":"de.hybris.platform.mediaweb.MediaFilter","message":"The request sent by the client was syntactically incorrect","thrown":{"commonElementCount":0,"localizedMessage":"The URL has wrong format","message":"The URL has wrong format","name":"java.lang.IllegalArgumentException","extendedStackTrace":[{"class":"de.hybris.platform.media.url.impl.DefaultPrettyUrlStrategy","method":"parsePath","file":"DefaultPrettyUrlStrategy.java","line":72

Environment

All Commerce Cloud environments

Product

SAP Commerce Cloud 2205

Keywords

Error 400, secured media , KBA , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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