SAP Knowledge Base Article - Public

3371472 - Work Zone image widgets are not displayed in Mobile Browser

Symptom

  • Workspace which includes images shown without images
  • Links with information and guides are not visible to the user

Environment

SAP SuccessFactors Work Zone

Reproducing the Issue

  1. Open Work Zone in Mobile Safari browser
  2. Go to a workspace that includes images
    Result: See images do not get displayed

Cause

The Safari browser has the "Prevent cross-site tracking" option enabled by default, which causes certain features of WZ to not function properly.

Resolution

The best solution is to manually disable this option, therefore, please follow the below steps:

For Safari browser on MacBook:
https://support.apple.com/en-hk/guide/safari/sfri40732/mac

For Safari browser on iPhone/iPad:

  1. Go to Settings > Safari
  2. Under Privacy and Security, toggle off "Prevent Cross-Site Tracking"

Keywords

workzone, work space, not showing, pictures, loading , KBA , LOD-SF-SWZ-UX , General User Interface Issues , How To

Product

SAP SuccessFactors Work Zone all versions