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SAP Knowledge Base Article - PreviewSymptom
When looking at outbound email under the Timeline of a ticket, you notice the three dots "..." option is grayed out, which makes it not possible to click on the actions within.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Inbound, Outbound, Email, Emails, Outbound Email, Inbound Email, Grayed Out, Option, Icon, Button, Three Dots, Ticket, Timeline, SAP Cloud for Customer, Service, Service Ticket, Actions, Reply, Forward, Reply All, View Details, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , LOD-CRM-SRP-INT , Ticket Interactions , How To
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