SAP Knowledge Base Article - Preview

3371510 - Three Dots Option is Grayed Out for Outbound Emails in Ticket Timeline Tab

Symptom

When looking at outbound email under the Timeline of a ticket, you notice the three dots "..." option is grayed out, which makes it not possible to click on the actions within.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Inbound, Outbound, Email, Emails, Outbound Email, Inbound Email, Grayed Out, Option, Icon, Button, Three Dots, Ticket, Timeline, SAP Cloud for Customer, Service, Service Ticket, Actions, Reply, Forward, Reply All, View Details, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , LOD-CRM-SRP-INT , Ticket Interactions , How To

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