3371538 - "User mapping check failed" error in Work Tech Configuration

• Error "The app is unavailable due to user mapping issues. Please contact your administrator for help." when trying to connect to the SF App
• "User mapping check failed" error showing in the "Work Tech Configuration" page 

SAP SuccessFactors HXM Suite

1. Access "Work Tech Configuration"
2. Go to SAP SuccessFactors Teams App User Mapping 
3. See Mapping Status show "error"
4. Click View Error Details
   Error "User mapping check failed"

Admin UI shows user mapping failure

Please review Azure user page for the user being used in SuccessFactors to ensure the user's userPrincipalName(UPN) is indeed the same as user's email field in User Data File (UDF).

Users can't open Teams app successfully

If this is a case of GA/CE user, it will only be supported in 2311 release; if the three users don't belong to the same person, then it is a configuration error.

• 3319695 - Integration Between SAP SuccessFactors and Microsoft 365 - SAP ONE Support Launchpad
• Preparing the SAP SuccessFactors App | SAP Help Portal
• Publishing the SAP SuccessFactors App to Microsoft Teams | SAP Help Portal
• 2975545 - Enhanced Feedback Experience in the Latest Version of Continuous Performance Management - SAP for Me

microsoft, teams,  , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , LOD-SF-PLT-UIM , Employee Import Issues , How To