SAP Knowledge Base Article - Public

3371538 - "User mapping check failed" error in Work Tech Configuration


  • Error "The app is unavailable due to user mapping issues. Please contact your administrator for help." when trying to connect to the SF App
  • "User mapping check failed" error showing in the "Work Tech Configuration" page 


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access "Work Tech Configuration"
  2. Go to SAP SuccessFactors Teams App User Mapping 
  3. See Mapping Status show "error"
  4. Click View Error Details
    Error "User mapping check failed"


Admin UI shows user mapping failure

Please review Azure user page for the user being used in SuccessFactors to ensure the user's userPrincipalName(UPN) is indeed the same as user's email field in User Data File (UDF).

Users can't open Teams app successfully

If this is a case of GA/CE user, it will only be supported in 2311 release; if the three users don't belong to the same person, then it is a configuration error.

See Also


microsoft, teams,  , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , LOD-SF-PLT-UIM , Employee Import Issues , How To


SAP SuccessFactors HXM Core 2305