3371538 - "User mapping check failed" error in Work Tech Configuration

Symptom

Error "The app is unavailable due to user mapping issues. Please contact your administrator for help." when trying to connect to the SF App
"User mapping check failed" error showing in the "Work Tech Configuration" page
Error "Unable to map users because there is no person found in Azure AD based on the user mapping you configured"

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Access "Work Tech Configuration"
Go to SAP SuccessFactors Teams App User Mapping
See Mapping Status show "error"
Click View Error Details
Error "User mapping check failed"

Cause

Mismatch the User data value between Azure and SuccessFactors

Resolution

Admin UI shows user mapping failure:

In the User Mapping area, the "User Identifier in SAP SuccessFactors" and "User Identifier in Azure AD" values should be identical.

Please verify the Azure user page for the user used in SuccessFactors to confirm that the "User Identifier in SAP SuccessFactors" matches the "User Identifier in Azure AD" value.

Example: In the above demo snapshot, the userPrincipalName in Azure is exactly the same as the username in SuccessFactors.

As a prerequisite if users (admin and non admin users) have User Search and Employee export permissions ensure that the users are included in the target population, so that the underlying User API can return expected result.
Alternatively, you can ensure the users do not have the permission either so they are not excluded from the API call.

Users can't open Teams app successfully

If this is a case of GA/CE user, it will only be supported in 2311 release; if the three users don't belong to the same person, then it is a configuration error.

Keywords

User mapping check failed, Mapping Status, SuccessFactors, Teams App User Mapping, Microsoft Teams , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , LOD-SF-PLT-UIM , Employee Import Issues , Problem

Product

SAP SuccessFactors HCM Suite all versions