Symptom
Customer is facing the error message below on web services message monitoring while replicating materials to Cloud for customer (MaterialReplicationInitiatedByExternalIn)
Detailed Error Text: Only list complete transmission (LCTI) allowed for MATERIAL_REPL_REQ-MATERIAL-SALES_PROCESS_INFO - SALES_PROCESS_INFO_CTI
Environment
C4C
Cloud for customer
Reproducing the Issue
In C4C,
- go to Administrator work center
- go to General Settings facet
- go to Web Service Message Monitoring
- search for the Message ID: XXXXXXXXXXXXXXXXXXXXXXXXX
- check for the error message: Only list complete transmission (LCTI) allowed for MATERIAL_REPL_REQ-MATERIAL-SALES_PROCESS_INFO - SALES_PROCESS_INFO_CTI
Cause
In the payload, observe that the SalesProcessInformationListCompleteTransmissionIndicator is set as "false".
The logic in C4C is of complete transmission and it is expected the complete data is send every time and hence it is not able to handle incomplete information.
Resolution
The SalesProcessInformationListCompleteTransmissionIndicator must set as "True"
Keywords
SalesProcessInformationListCompleteTransmissionIndicator LCTI MaterialReplicationInitiatedByExternalIn , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Known Error