SAP Knowledge Base Article - Preview

3371596 - Search is Agent Desktop is missing Contacts when compared to C4C

Symptom

  • You perform a search in Agent Desktop (Add-on) and noticed it is missing some accounts, when compared to C4C search
  • This does not happen for all accounts/contacts relationships just few
  • You would like to better understand the reason for this issue


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Environment

  • SAP Service Cloud
  • SAP Sales Cloud
  • Agent Desktop (Add-On)

Product

SAP Cloud for Customer core applications 2308

Keywords

Agent Desktop, Agent Console, Side by side, count, business partners, comparison, contacts, accounts, customers , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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