Symptom
Approver is trying to approve the Tax Payment (Withholding Tax), but system is giving error: Save failed; refresh list to perform further actions.
Environment
SAP Business ByDesign
Reproducing the Issue
Note: You have to first get customer's permission to login as the approver and the authorization to change the approver's password.
- Go to Tax Management work center.
- Go to Tax Payments view.
- You can see Tax Payment XYZ (XYZ represents the Tax Payment ID) is in approval.
- Login as the approver.
- Go to Manage My Area work center.
- Go to Approvals view.
- You can see Business Task: Approve Tax Payment XYZ.
- Click 'Approve', an error occurs: Save failed; refresh list to perform further actions.
Cause
The challan identification number entered on the tax payment is incorrect.
A valid challan identification number will constitute of:
- Bank Branch (BR) code - First 7 Characters
- Valid Challan Issue Date in format DDMMYYYY or DDMMYY
- Challan Sequence Number - Last 5 Characters
The total length of the challan identification number should be 20 characters or 18 characters, depending on the format in which the Challan Issue Date is mentioned.
Example: 00012340101200004321, 000123401010004321
In the above 2 examples, the Bank Branch (BR) code is 0001234. Challan Issue Date is 01/01/2000 (MM/DD/YYYY). Challan Sequence Number is 04321.
Resolution
Please correct the challan identification number on the Tax Payment and then try releasing the same again.
Keywords
Withholding Tax Payment Approval Error, Tax Payment, Challan Identification Number, Save Failed , KBA , SRD-FIN-TAX , Tax Management , Problem