SAP Knowledge Base Article - Public

3371605 - Withholding Tax Payment Approval Error 'Save failed; refresh list to perform further actions'


Approver is trying to approve the Tax Payment (Withholding Tax), but system is giving error: Save failed; refresh list to perform further actions.


SAP Business ByDesign

Reproducing the Issue

Note: You have to first get customer's permission to login as the approver and the authorization to change the approver's password.

  1. Go to Tax Management work center.
  2. Go to Tax Payments view.
  3. You can see Tax Payment XYZ (XYZ represents the Tax Payment ID) is in approval.
  4. Login as the approver. 
  5. Go to Manage My Area work center.
  6. Go to Approvals view.
  7. You can see Business Task: Approve Tax Payment XYZ.
  8. Click 'Approve', an error occurs: Save failed; refresh list to perform further actions.


The challan identification number entered on the tax payment is incorrect.

A valid challan identification number will constitute of:

  • Bank Branch (BR) code - First 7 Characters
  • Valid Challan Issue Date in format DDMMYYYY or DDMMYY
  • Challan Sequence Number - Last 5 Characters

The total length of the challan identification number should be 20 characters or 18 characters, depending on the format in which the Challan Issue Date is mentioned.

Example: 00012340101200004321, 000123401010004321

In the above 2 examples, the Bank Branch (BR) code is 0001234. Challan Issue Date is 01/01/2000 (MM/DD/YYYY). Challan Sequence Number is 04321.


Please correct the challan identification number on the Tax Payment and then try releasing the same again.


Withholding Tax Payment Approval Error, Tax Payment, Challan Identification Number, Save Failed , KBA , SRD-FIN-TAX , Tax Management , Problem


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