3371744 - How is the Progress Percentage Calculated on a Service Order in SAP S/4HANA Cloud Public Edition

How is the progress percentage calculated within Service Orders in SAP S/4HANA Cloud Public Edition.

SAP S/4HANA Cloud Public Edition

Details / Explanation
The Service Order progress percentage calculation depends on the type of service order:

• Fixed Price Service Orders
• Time & Material (T&M) Service Orders

Fixed Price Service Orders

• If the order header status is Completed, the progress percentage = 100%
• If not Completed, progress percentage = 0%

Time & Material (T&M) Service Orders

• If the order header is Completed, progress = 100%
• If not completed, the calculation depends on the confirmation status.
  • Cancelled confirmations are excluded from the calculation.
  • If all confirmations are complete, but the order header is still not completed, progress is assumed as 90%

Formula:

Completion Percentage = (Completed Confirmation Count / Total Confirmation Count) × 100

Refer to the logic above based on the type of service order and ensure order statuses and confirmation counts are reviewed for accuracy in progress calculation.

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