Symptom
The user would like to know how the progress percentage is calculated within Service Orders in S/4HANA Cloud.
Environment
SAP S/4HANA Cloud
Resolution
The below logic is used in the calculation of the Service Order progress value:
Fixed Price Service Orders
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*** If Order header status is completed , the completion percentage is 100 else 0
T & M Service Orders
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*** If Order header status is completed , the completion percentage is 100.
*** If Order header status is not completed determine the completion based on confirmation status.
*** cancelled confirmations are not considered for completion percentage.
***Even if all the confirmations are complete, check for Service Order header status -> If not Completed is 90 %
Completion Percentage = ( ( Completed Confirmation Count / Total Confirmations count ) * 100 ).
Keywords
service order, service , s/4hana cloud, s/4hana, progress, percentage, %, calculate, calculation, s/4hana cloud public edition, public cloud, order , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem