3371744 - How is the Progress Percentage calculated on a Service Order.

The user would like to know how the progress percentage is calculated within Service Orders in S/4HANA Cloud.

SAP S/4HANA Cloud

The below logic is used in the calculation of the Service Order progress value:

Fixed Price Service Orders

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*** If Order header status is completed , the completion percentage is 100 else 0

T & M Service Orders

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*** If Order header status is completed , the completion percentage is 100.
*** If Order header status is not completed determine the completion based on confirmation status.
*** cancelled confirmations are not considered for completion percentage.
***Even if all the confirmations are complete, check for Service Order header status  -> If not  Completed is 90 %

                Completion Percentage  = ( ( Completed Confirmation Count / Total Confirmations count ) * 100 ).

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