SAP Knowledge Base Article - Public

3371829 - How to Determine Service and Support Team in Service Request Documents


You want to configure Service and Support team in Service Request documents.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Desk work center.
  2. View: Common tasks.
  3. Create New Service request.
  4. Click on value help in Service and Support team option.
  5. No Service and Support Team is determined.

The Criteria to Determine Service and Support Team - Service Request needs to be configured in Business Configuration.


  1. Go to Business configuration work center.
  2. View: Overview.
  3. Search and open activity Criteria to Determine Responsibilities for Service Requests.
  4. Select Criteria to Determine Service and Support Team - Service Request.
  5. Choose the appropriate Criteria.

See Also

Service and Support Team for Service Requests | SAP Help Portal


Service Request, Service and Support, Service Desk , KBA , SRD-CRM-SED , Service Desk , How To


SAP Business ByDesign 2308 ; SAP Business ByDesign 2311