SAP Knowledge Base Article - Public

3372622 - 500 Error When Trying to Release Customer Invoice


When you try to Release a Customer Invoice, the system instead shows the following error:

"500 SAP Internal Server Error - ERROR: The application running deliberately caused an abort with short dump".


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Show All Invoice Documents and enter ABC in the Search field (ABC represents the ID of the Customer Invoice).
  4. Select the line for Customer Invoice ABC and click on Release button.

 After a few seconds, error "500 SAP Internal Server Error - ERROR: The application running deliberately caused an abort with short dump" occurs.


One of the possible causes for this is when the Output Channel configuration is not valid to be used in the Customer Invoice. The system then tries to find this information when the document is released but is unable to, which causes the error.


This information can be maintained in two places:


  1. Go to the Account Management work center.
  2. Open the Business Accounts view.
  3. Find and Open Account DEF (Where DEF Represents the ID of the Account used in Customer Invoice ABC).
  4. Click on the View All button.
  5. Click on the Communication tab.
  6. Click on the Collaboration sub tab.
  7. Under 'Business Document Settings', click on 'Customer Invoice / Credit Memo'.
  8. Under 'Output Channel Settings', click on 'Add Row'.
  9. Maintain an Output Channel and Template.
  10. Save the changes.

Application and User Management: 

  1. Go to the Application and User Management work center.
  2. Go to the Output Channel Section view.
  3. On the dropdown, select Customer Invoice.
  4. Click Go.
  5. Maintain the configuration.
  6. Save the changes.

If both of these rules are maintained, then the rule maintained in the Account will take priority.

See Also

 2597986 - Dump Occurs While Releasing a Customer Invoice


Dump, Invoice, Release, Save, Error, 500, Crash, Account, Collaboration, Output Settings, Output Channel, Account
, KBA , SRD-CRM-INV , Customer Invoicing , How To


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