3372627 - Values passed from Recruitment don't reach Onboarding side (Picklist Data Type) - Onboarding

Mapping problems between Recruitment, Onboarding and Employee Central modules with data type being "Picklist".

Fields are correctly mapped in Recruit to Hire Data Mapping, values are being properly passed from Recruitment (confirmed by suite integration) and still, values don't reach Onboarding side.

SAP SuccessFactors Onboarding

Values passed from Recruitment does not match with the External Code of the picklist, values refer for picklist's Label.

We match External Code if data type is picklist in both Recruitment and Employee Central. We match Label if data type is picklist in Recruitment and not picklist in Employee Central.

Therefore, in case Recruitment and Employee Central uses the data type as Picklist, the values being passed from Recruitment to Onboarding must match with External Code, values matching only Label will not be enough.

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