3372627 - Values passed from Recruitment don't reach Onboarding side (Picklist Data Type) - Onboarding

Mapping problems between Recruitment, Onboarding and Employee Central modules with data type being "Picklist".

Fields are correctly mapped in Recruit to Hire Data Mapping, values are being properly passed from Recruitment (confirmed by suite integration) and still, values don't reach Onboarding side.

SAP SuccessFactors Onboarding

Cause 1: Values passed from Recruitment do not match with the External Code of the picklist, values refer for picklist's Label.

Cause 2: Field is configured as Picklist, but data type being passed from Recruiting is a string (text) type.

Cause 1: We match External Code if data type is picklist in both Recruitment and Employee Central. We match Label if data type is picklist in Recruitment and not picklist in Employee Central.

Therefore, in case Recruitment and Employee Central use the data type as Picklist, the values being passed from Recruitment to Onboarding must match with External Code, values matching only Label will not be enough.

Cause 2: Check values being passed from Recruiting to Onboarding via Suite Integration (provisioning access), the values are "rawObject" instead of Data Type 'Picklist'. Once task's field is configured as Picklist, it won't properly flow. This respective field will appear blank.

picklist, label, external, code, value, pass, coming, come, from, RCM, Recruitment, EC, blank, field, information, Onboarding, show, no, data, Veteran, status, Disability, Ethnicity, Onboarding, Onb, OBX, PDC, personal, data, collection , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem