3372643 - SAP Sales Performance Management (SPM) - What qualifies for a Business Down situation?

When handling customer cases, it is essential to identify the business impact. This identification is pivotal in determining whether the situation qualifies as a business down scenario. Issues significantly affecting the customer’s operations are considered business down situations. 

A business down situation is characterized by a significant disruption in a customer's business services. Significant impact is determined when a customer's business is rendered inoperable due to one or more of the following conditions, and no viable workaround is available for each circumstance. 

• A productive service is completely down.
• The imminent system Go-Live of a production system is endangered and cannot be completed.  
• The customer's core business processes are seriously affected. 

Refer SAP notes 67739 for general aspects of a business down situation and priority of problem cases. 

KBA , CEC-SAL-COM , Commissions , CEC-SAL-COM-PLC , Commissions Plan Communicator , CEC-SAL-COM-INT , Commissions Integrations , CEC-SAL-APE , Agent Performance Management, enterprise edition , CEC-SAL-PPO , Agent Lifecycle Management , CEC-SAL-EA , Embedded Analytics , CEC-SAL-COM-RNA , Commissions Crystal and Webi reports , CEC-SAL-COM-CDL , Commissions Data Loader , CEC-SAL-COM-CORE , Core Commissions , CEC-SAL-CDI , Commissions Data Connector , CEC-SAL-WFL , Advanced Workflow , CEC-SAL-TAQ , Territory and Quota , CEC-SAL-COM-PIP , Commissions pipeline runs and calculations , How To