Symptom
The favorite folder created from adding a product to favorite does not appear to other users, when we select option to share with company.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Add a product to favorite, a new tab will be displayed;
- Select creation of new folder;
- Select option to share with company;
- Users from company will not be able to see the folder shared.
Resolution
Favorite folder cannot be shared, what is shared is the product itself.
Keywords
KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ all versions