SAP Knowledge Base Article - Public

3372952 - Shared favorite folder cannot be seen

Symptom

The favorite folder created from adding a product to favorite does not appear to other users, when we select option to share with company.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Add a product to favorite, a new tab will be displayed;
  2. Select creation of new folder;
  3. Select option to share with company;
  4. Users from company will not be able to see the folder shared.

Resolution

Favorite folder cannot be shared, what is shared is the product itself.

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ all versions