SAP Knowledge Base Article - Preview

3372956 - When Creating a Case the General Section is Empty

Symptom

You are creating a Case, however when clicking on the Arrow to expand the General details, there are no fields available to be displayed.


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Environment

SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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