Symptom
This KBA outlines the format of sending an Online Offer Letter and how it appears in the Offer Letter Portlet and to the candidate.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Recruiting Management
Resolution
- Recruiting>Job Requisitions
- Click on a Job Requisition
- Click on candidate application
- Take Action>Offer Letter
- Choose Country, Language and Offer Letter Template and click Next
- On the next page, click on Online Offer:
- Then you are prompted to add an email template (from Manage Recruiting Email Templates):
- Click Next
- Then you will see a preview of the email template and then click Send:
- Once it's sent, you can click on "I'm Done", on the next page and you can see the offer letter in the Offer Letter portlet on the application:
- When you click on "Letter of Offer" as per step 10 above, you will see the Offer Letter template as per step 5 above:
- When you click on the "Online Offer" hyperlink in step 10 above, you will see the recruiting email template that was sent with the offer as per step 7:
- When the candidate logs in to the career site and goes to My Offers, they will see the Offer Letter template, like this:
- Candidate will receive an email with the email from Recruiting Email Templates:
See Also
2081527 - What are Online Offers in SuccessFactors Recruiting Management?
2104613 - FAQ: Offer Letters and Offer Detail - Recruiting Management
Keywords
offers, duplicate, emails, incorrect, confusing, wrong, layout, audit, recipient, same, sender, process , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To