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SAP Knowledge Base Article - PreviewSymptom
You notice that an email has failed to reach the system in the inbound monitoring with the error Channel Inactive.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Email, Email Channel, Status, Inactive, Active, Activate, Channels, Emails, Inbound Monitoring, Error, Error Message, Error Information, Channel Inactive, How To, SAP Service Cloud Version 2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , How To
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