SAP Knowledge Base Article - Public

3373094 - DUMP When “Edit Contract Account” in the Utilities WOC View


Customer is getting a dump when clicking on the field "Planning Group" when editing a Contract Account.


SAP Cloud For Customer

Reproducing the Issue

  1. Open Utilities WOC View.
  2. Click on Contract Accounts.
  3. Open any Contract Account.
  4. Click on "Edit Contract Account".
  5. In the pop-up that will open, there is a field "Planning Group".
  6. Click on it.
  7. Dump.


You cannot add a KUT field with default value for Utilities Contact Center. 


The Edit Contract Account pop up is an external Modal Dialog and does not have the context information to support KUT fields. This is the technical limitation in this UI Component. PDI fields can be used to achieve the same functionality. 

See Also

Utilities Contact Center Administrator Guide


KBA , LOD-CRM-IND-UTL , Utilities , Problem


SAP Cloud for Customer core applications 2308