SAP Knowledge Base Article - Public

3373098 - Cloud For Customer (C4C) - How to request Auto Provisioning Users


Customer wants to activate the Auto-provisioning functionality towards Server Side Integration. Administrators can use this feature to automatically provision users to the SAP Cloud for Customer, server-side integration for groupware based on configured eligibility criteria.


SAP Cloud for Customer

Reproducing the Issue

To use this feature, administrators must raise a service request.

Administrators must raise a service request to configure the eligibility criteria for auto-provisioning. Once the feature is configured, do the following:

  1. Choose E-Mail Integration  Groupware Settings  Provisioning.
  2. Switch-on the Auto-provisioning toggle.

Once the Auto-provisioning is enabled, eligible users based on configured eligibility criteria are provisioned after every 24 hours.


Users unprovisioned earlier are not considered for auto-provisioning.

Administrators can check the following status from AUTO-PROVISIONING section in the Dashboard tab:

  • Eligible Users: Number of users that match the eligibility criteria.

  • Provisioned: Number of users that were automatically provisioned.

  • Pending: Number of users to be provisioned in the next session.


Provide the following documentation to support in order for development to be contacted with this requirement:

  1. Only new CRM users should be provisioned automatically (excluding old ones that have no access to SSI nut exists in CRM)?
  2. If so, from what day and time it should be created? (We will specify it for the condition to filter only newly created users).
  3. Please also specify a key user which should be considered, so the auto-provisioning check can be made on their behalf. 
  4. Which layout should be assigned to users?

See Also

SAP Help Portal


Activate; Auto-provisioning; functionality; Server Side; Integration; Administrators; feature; automatically; provision; users; groupware. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer core applications 2308