Symptom
Customer wants to activate the Auto-provisioning functionality towards Server Side Integration. Administrators can use this feature to automatically provision users to the SAP Cloud for Customer, server-side integration for groupware based on configured eligibility criteria.
Environment
SAP Cloud for Customer
Reproducing the Issue
To use this feature, administrators must raise a service request.
Administrators must raise a service request to configure the eligibility criteria for auto-provisioning. Once the feature is configured, do the following:
- Choose E-Mail Integration Groupware Settings Provisioning.
- Switch-on the Auto-provisioning toggle.
Once the Auto-provisioning is enabled, eligible users based on configured eligibility criteria are provisioned after every 24 hours.
Users unprovisioned earlier are not considered for auto-provisioning.
Administrators can check the following status from AUTO-PROVISIONING section in the Dashboard tab:
-
Eligible Users: Number of users that match the eligibility criteria.
-
Provisioned: Number of users that were automatically provisioned.
-
Pending: Number of users to be provisioned in the next session.
Resolution
Provide the following documentation to support in order for development to be contacted with this requirement:
- Only new CRM users should be provisioned automatically (excluding old ones that have no access to SSI nut exists in CRM)?
- If so, from what day and time it should be created? (We will specify it for the condition to filter only newly created users).
- Please also specify a key user which should be considered, so the auto-provisioning check can be made on their behalf.
- Which layout should be assigned to users?
See Also
Keywords
Activate; Auto-provisioning; functionality; Server Side; Integration; Administrators; feature; automatically; provision; users; groupware. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To