SAP Knowledge Base Article - Public

3373098 - How to request Auto Provisioning for Server Side Outlook Integration

Symptom

Customer wants to activate the Auto-provisioning functionality towards Server Side Integration. Administrators can use this feature to automatically provision users to the SAP Cloud for Customer, server-side integration for groupware based on configured eligibility criteria.

Environment

  • SAP Cloud for Customer
  • SAP Cloud for Customer, Server-Side Integration for Microsoft Outlook

Reproducing the Issue

To use this feature, administrators must create an Incident with SAP. Administrators must create an Incident with SAP to configure the eligibility criteria for auto-provisioning. Once the feature is configured, do the following:

  1. Choose E-Mail Integration Groupware Settings  Provisioning.
  2. Switch-on the Auto-provisioning toggle.

Once the Auto-provisioning is enabled, eligible users based on configured eligibility criteria are provisioned after every 24 hours.

*Note: Users unprovisioned earlier are not considered for auto-provisioning. Administrators can check the following status from AUTO-PROVISIONING section in the Dashboard tab:
  • Eligible Users: Number of users that match the eligibility criteria.
  • Provisioned: Number of users that were automatically provisioned.
  • Pending: Number of users to be provisioned in the next session.
  

Resolution

 SAP incident should be created for further configuration by the Server Side Integration Team by providing criteria for a set-up:

  • Creation date of users that are to be provisioned: select candidates to be auto-provisioned that are created on C4C no later than the indicated date
  • Business role: select business roles that you want to be considered for auto-provisioning
  • Email domain of users to be provisioned: select candidates to be auto-provisioned that have the indicated domain name on C4C in their email address field
  • Country/region consideration: select candidates to be auto-provisioned that have indicated Country on their C4C users
  • Organization the users are to be provisioned to: provisions users to indicated organization in Groupware Settings; if not indicated - users will be provisioned to Default Organization
  • Profile to be assigned: (Provisions users and assigns indicated Profile to them in Groupware Settings; if not indicated - users will be assigned with Default Profile)
  • Limit of provisioned users per day: the maximum number of users that are allowed to be provisioned once a day
  • Start time each day at: the time when the auto-provisioning check is triggered; auto-provisioning check runs once a day at the time indicated by a user, so candidates that are eligible to be provisioned will be handled once a day only
  • Send a welcome email: trigger a welcome email to the provisioned user's email address
  • Install Add-In: select yes or no, possible ONLY if a customer is configured with impersonation
  • Enable synchronization: select yes or no, possible ONLY if a customer is configured with impersonation

Also, please provide the following documentation to support in order for development to be contacted with this requirement:

  1. Only new CRM users should be provisioned automatically (excluding old ones that have no access to SSI nut exists in CRM)?
  2. If so, from what day and time it should be created? (We will specify it for the condition to filter only newly created users).
  3. Please also specify a key user which should be considered, so the auto-provisioning check can be made on their behalf. 
  4. Which layout should be assigned to users?

See Also

Keywords

Activate; Enable; Auto-provisioning; auto provisioning, functionality; Server Side; Integration;; automatically; provision; users; groupware , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer core applications all versions