SAP Knowledge Base Article - Preview

3373123 - Agent Desktop view is not opening after the Accept payload from the CTI

Symptom

  • When a Notify payload is rapidly succeeded by an Accept payload within milliseconds, the expected behavior of opening the Agent Desktop does not occur during interaction handling.
  • The Agent Desktop application does not open.


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Environment

  • SAP Service Cloud V2 (Agent Desktop Stand-alone)
  • SAP Service Cloud V1 (Agent Desktop Add-On)

Product

SAP Business Technology Platform all versions

Keywords

AD won't open on accept, agent console, side by side, CNS, NGAP, telephony, Interaction, Chat, SMS , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , CEC-CRM-AD , Agent desktop - live channels , Problem

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