SAP Knowledge Base Article - Preview

3373123 - Agent Desktop view is not opening after the Accept payload from the CTI


  • When a Notify payload is rapidly succeeded by an Accept payload within milliseconds, the expected behavior of opening the Agent Desktop does not occur during interaction handling.
  • The Agent Desktop application does not open.



  • SAP Service Cloud V2 (Agent Desktop Stand-alone)
  • SAP Service Cloud V1 (Agent Desktop Add-On)


SAP Business Technology Platform all versions


AD won't open on accept, agent console, side by side, CNS, NGAP, telephony, Interaction, Chat, SMS , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , CEC-CRM-AD , Agent desktop - live channels , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.