Symptom
- When a Notify payload is rapidly succeeded by an Accept payload within milliseconds, the expected behavior of opening the Agent Desktop does not occur during interaction handling.
- The Agent Desktop application does not open.
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Environment
- SAP Service Cloud V2 (Agent Desktop Stand-alone)
- SAP Service Cloud V1 (Agent Desktop Add-On)
Product
SAP Business Technology Platform all versions
Keywords
AD won't open on accept, agent console, side by side, CNS, NGAP, telephony, Interaction, Chat, SMS , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , CEC-CRM-AD , Agent desktop - live channels , Problem
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