SAP Knowledge Base Article - Public

3373158 - Deletion of Pay Components not working through business rules on Recurring Deduction section when employee is Terminated

Symptom

  • Pay Components in Recurring Deduction section are not deleted on Termination through Business Rules when centralized service switch is enabled.
    Switch is "Enable Centralized Services to Save Changes on the Manager Self-Service UI for Termination Details" from Company System and Logo Settings.
  • A business rule is created as per documentation: Example Business Rules for Deductions | SAP Help Portal

Environment

  • SAP SuccessFactors Employee Central : Centralized Services
  • SAP SuccessFactors Employee Central : Termination Details

Reproducing the Issue

  1. Ensure the centralized service switch is enabled.
  2. Go to any user.
  3. Take action > Terminate a user.
  4. Actual result: Pay component not removed on Termination date in Recurring Deduction portlet as per business rule.

Expected result: Pay component should be removed as of Termination date in the Recurring Deduction portlet.

Resolution

  • Engineering Team is planning to fix the issue in upcoming release - 2H 2023(Preview: 20 Oct and Production: 17 Nov).
  • To resolve the error, kindly re-configure the business rule with base object: "Job Information Model" and rule scenario: "Trigger Cross-Entity rules" as per below screenshot and please follow the workaround as per below scenario. 

Scenario 1: Workflow not involved on terminating user:

  • Kindly re configure the Business rule as per above screenshot and please make sure to enable the centralized service switch : "Enable Centralized Services to Save Changes on the Manager Self-Service UI for Termination Details".

Scenario 2: Workflow is involved on terminating user:

  • Kindly re configure the Business rule as per above screenshot and as of now, the centralized service switch can be disabled temporarily: "Enable Centralized Services to Save Changes on the Manager Self-Service UI for Termination Details".

See Also

3338090 - Cross-Entity Business Rules using Employment base object to Compensation Info, Recurring Pay Components, Non-Recurring Pay Components, or Job Relationships is not supported - SAP for Me

Keywords

INC5383792, ECT-223872, Recurring Deduction, business rule, cross entity rule, delete, Pay Components, Centralized Services, 1H 2023, CS1H2023, Enable Centralized Services to Save Changes on the Manager Self-Service UI for Termination Detail, KI2305, Termination  , KBA , LOD-SF-EC-TER , Termination Details , LOD-SF-EC , Employee Central , Known Error

Product

SAP SuccessFactors Employee Central 2305