3373327 - SHA2Encoder.exe fails for Introscope Enterprise Manager 10.8

Symptom

Introscope Enterprise Manager 10.8 starts properly, however ./tools/SHA2Encoder.bat or SHA2Encoder.sh fails with the following errors:

!ENTRY org.eclipse.osgi 4 0 YYYY-MM-DD HH:MM:SS
!MESSAGE Application error
!STACK 1
java.lang.IllegalStateException: Unable to acquire application service. Ensure that the org.eclipse.core.runtime bundle is resolved and started (see config.ini).

In <Drive>:\usr\sap\CCMS\apmintroscope\product\sha2\configuration\ (or /usr/sap/ccms/apmintroscope/product/sha2/configuration) folder, xxxxxxxxxxxxx.log is generated, and some hints about other java versions are given similar to below:

java.version=1.8.0_xxx
java.vendor=<Vendor name>
BootLoader constants:<OS info>
Framework arguments: -application com.wily.introscope.eclipseapp.SHA2Encoder
Command-line arguments: -application com.wily.introscope.eclipseapp.SHA2Encoder

This is a continuation of log file <Drive>:\usr\sap\CCMS\apmintroscope\product\sha2\configuration\XXXXXXXXXXXX.log

While executing the ‘java -version’ command on the command prompt, the active JAVA version can be checked similar to below:

Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Introscope Enterprise Manager 10.8

Product

SAP Solution Manager all versions

Keywords

KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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