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3373495 - CIDS Agent is down


The Agents tab shows the status of an agent is red.

DSOnPremiseAgent logs from the disconnected agents show an error:

  • 2023-09-01 05:55:19 CDT SEVERE: fetch request from cloud received error Code: 429, response content:
  • 2023-09-01 05:55:19 CDT SEVERE: Error fetch request from cloud, url=https://*, agentCUID=*;* Cloud server exception occurred, log id =



SAP Cloud Integration for data services


SAP Cloud Integration for data services all versions


KBA , LOD-HCI-DS-AGNT , On-Premise Agent, Connectivity, Task Run errors , Problem

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