SAP Knowledge Base Article - Public

3373532 - Rejected by policy error is thrown when performing SOAP API call

Symptom

When attempting to perform a SOAP API Call to CPQ, Rejected by policy error is thrown. 

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Attempt to perform a SOAP Call to CPQ System
  2. Check the error log.

Cause

SOAP Signing purpose is active in CPQ and signature is not being provided in certificate body.

Resolution

There are two possible solutions for the issue:

  1. Switch SOAP Signing off
  2. Configure certificate body to contain signature.

See Also

Keywords

SOAP, CPI, Rejected, Policy, Error, CPQ, Certificate , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ 2023