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3373787 - Error: "Connection time out" occurs when agent is down - SAP Cloud Integration for data services

Symptom

  • When agent is down, below error can be found in Agent log:
  • SEVERE: Received Exception while registering with Server : Connect to <CI-DS cloud server host>:port[CI-DS cloud server host/IP address] failed: Connection timed out (Connection timed out) (local agent port xxx to address <agent IP address> (agent host), remote cloud server port xxx to cloud server IP address xxx)
    org.apache.http.conn.HttpHostConnectException: Connect to <CI-DS cloud server host>:port[CI-DS cloud server host/IP address] failed: Connection timed out (Connection timed out) (local agent port xxx to address <agent IP address> (agent host), remote cloud server port xxx to cloud server IP address xxx)
        at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156)
        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
        ...
        at com.sap.im.ds.onpremiseapp.InitAppThread.run(InitAppThread.java:32)
    Caused by: java.net.ConnectException: Connection timed out (Connection timed out) (local agent port xxx to address <agent IP address> (agent host), remote cloud server port xxx to cloud server IP address xxx)
        ... 14 more 


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Environment

SAP Cloud Integration for data services

Product

SAP Cloud Integration for data services 1.0

Keywords

agent, cloud server, down, connection, timeout, proxy, configuration, ConfigureAgent.sh , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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