3374022 - Inactive LMS Items Showing in WorkZone Search Results

Inactive LMS Items Showing in WorkZone search results.

SAP SuccessFactors Learning

SAP SuccessFactors WorkZone

1. In LMS, make sure to deactivate an item.
2. Now access Work Zone.
3. In the very first page, type "LMS_ITEM_KEYWORD" in the search bar.
4. Note that some External Objects will load.
5. Click on the "LMS_ITEM_KEYWORD" result found
6. An error will pop up "could not open app. please try again later."

There is no update sent to WorkZone to inform that the item was deactivated in the LMS side. This is currently a product limitation from WorkZone as confirmed by WZ Engineering.

A potential workaround is to disable the following setting in the WorkZone side which will disable all LMS items from displaying in the WorkZone search. Please navigate to:

1. WorkZone Admin Console>
2. External Integrations>
3. External Solutions>
4. Find Learning integration>
5. Disable "Enable global search for business records and related feed conversations".
6. Save it.

*Please note that this workaround will disable all LMS items from displaying in the search.*

WorkZone, Learning Items, Inactive Item, search inactive item worzone, learning inactive item workzone search, workzone search, search, inactive. , KBA , LOD-SF-LMS-WZ , LMS WorkZone Integration , Product Enhancement

SAP SuccessFactors Learning all versions ; SAP SuccessFactors Work Zone all versions